Auto System Volkswagen Palermo

I brought the car in three days ago due to some noises in the suspensions, did a first test and obviously everything was ok for them. They made me leave it for a general check as it also had some other noises when cold. Two days go by and they don't make themselves heard. I send a WhatsApp message and they don't hear from me..I go today, the third day on my own initiative and they finally tell me that the car is ok.After I was left on foot for three days..testing it in one day wasn't enough ?.If I didn't go, I'd be happy that the grass would grow, and in addition other days of discomfort to go to work. Finally, when I got home after having it cleaned in the car wash, the surprise... car scratched on the door and on the back. Thanking you providence, they are not the only ones there as a service. I will have the coupons done elsewhere. Never again will this dealership be it for purchase or assistance. There is no point in being right, we know that in the end it is always the customer's fault.

Appointment at 08.45, I arrive early at 08.35, I check in for the service, I only have to replace the oil filter and engine oil. 09.40 am the mechanic finishes the service operations, I see that the car is parked in the internal car park for testing. 11:00 am I see that the car is still parked, I ask to know if the testing has been done, I am told that the car needs to be tested. 11.45am I ask again, 11.50am the car is delivered to me, 3 hours of waiting for an oil filter service, engine oil change, customers who arrived after me, left before me, very negative experience, little professionalism on the part of the operator. I will definitely change Volkswagen workshop.

I have been an Autosystem customer for more than three years for a long-term rental. I therefore know both the sales and workshop sectors quite well. Of the second, almost nothing to say. Quite precise and professional. At least until now. A totally different matter when it comes to the sales sector. I found a lack of professionalism and even education and respect for the customer who has been frequenting their dealership for years. The fact is simple. Poor management of the delivery of the old car at the end of the rental. The seller did not know the procedure or overlooked the fact that leasing in Milan necessarily requires a delivery report complete with all damages, even in the presence of full coverage. If I had followed their advice, today I would have been charged around 1400 euros by VW! Luckily, I contacted Milan who specifically told me not to listen to Palermo and fill in what was said. In any case, I wrote three emails to Autosystem to get clarification, but no one ever had the decency to respond even apologizing for the error. Therefore, the seller evidently made a mistake, exposing the customer to possible lawsuits that would be difficult to pursue, despite their obvious mistake. Furthermore, neither the management nor the sales manager ever called or wrote. Finally, when Milan sent an email with the details of the costs (not charged, fortunately) I also called back and spent more than 5 minutes on the phone. Line then dropped... Nice advert, for sure!